FAQ
Welcome to the Everogoods FAQ page. We're here to provide clear answers to your questions and ensure you have a smooth shopping experience. If you need more help, our friendly customer service team is just an email away.
Question #1: Do you offer free shipping?
Answer: Yes, If your order is above 50£. If it's under 50 £ then it will be the standard £7.99. More info on our Shipping Policy
Question #2: What is your return policy?
Answer: We want you to be completely happy with your purchase. We offer a 30-day return policy for items in their original, unused condition. For a full breakdown of the process, please visit our dedicated Return Policy page.
Question #3: How long does shipping usually take?
Answer: We work hard to get your order to you quickly. Most orders are processed within 1-2 business days and delivered within 6-8 business days after that. You can expect your order to arrive within 7-10 business days total. For more detailed information, please see our Shipping Policy.
Question #4: I received a damaged item. What should I do?
Answer: Please contact us with your order number and a photo of the damage. You will need to return it within 30 days. We'll replace it at no cost to you.
Question #5: How can I track my order?
Answer: Once your order ships, you will receive a confirmation email with a tracking number. You can track it through the Track Order on our website.
Question #6: Are you a UK-based company?
Answer: Yes, we are a proud U.K. based small business specializing in home organization and decor. We currently ship throughout the United Kingdom.
Question #7: When will I get my refund?
Answer: Once we receive and inspect your returned item, we will process your refund. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Can I change or cancel my order?
Answer: We can often catch an order if you act fast! We offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #9: Do you have any physical stores?
Answer: We are an online-only store. This allows us to offer high-quality products at great value and focus on providing an excellent online shopping experience.
Question #10: My product is out of stock. Will it be restocked?
Answer: We regularly restock our favorite items. To get a notification when a specific product is back, enter your email address on the product page. You can also follow us on social media for all the latest restock news!
Question #11: How do I care for and clean my storage bins?
Answer: Our bins are designed for easy everyday use. Most can be simply wiped clean with a damp cloth. For specific material care instructions, please check the description on the product page.
Question #12: What's the best way to contact customer service?
Answer: The fastest way to reach us is via email at support@everogoods.com
We love hearing from you and will get back to you as soon as possible!
Contact Information:
Store Name: Everogoods
Address: 275 New N Rd, London N1 7AA, UK
Email: support@everogoods.com
Phone Number: +447520604897
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.